EQUALITY INDIA NEWS / A SHAKTI VAHINI RESEARCH INITIATIVE
The National Consumer Helpline (NCH) received 10,760 calls during May 2011. In addition to these telephonic calls/complaints, 383 complaints were also received through online complaint system on NCH website. The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana and Rajasthan
Break-up of calls in respect of top five States during March 2011 is as under:
|S. No.||State||Complaints||% age of total calls|
Of the total calls/complaints, 19% relate to ‘products’ sector followed by telecom, Insurance, Banking ‘and’, ‘LPG’.
As per feedback received from the callers, 323 complaints were resolved.
Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-4000 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.