National Consumer Helpline Records 10,760 Calls in May 2011


The National Consumer Helpline (NCH) received 10,760 calls during May 2011. In addition to these telephonic calls/complaints, 383 complaints were also received through online complaint system on NCH website. The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana and Rajasthan

Break-up of calls in respect of top five States during March 2011 is as under:

S. No. State Complaints % age of total calls
1 Delhi 3251 30.0
2 Uttar Pradesh 1539 14.30
3 Maharashtra 1360 12.64
4 Haryana 889 8.26
5 Rajasthan 702 6.52


Of the total calls/complaints, 19% relate to ‘products’ sector followed by telecom, Insurance, Banking ‘and’, ‘LPG’.

As per feedback received from the callers, 323 complaints were resolved.

Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-4000 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.


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